The Professional Innkeepers Association of New Orleans (PIANO) understands that the protection and security of your account information, and any other information that is personally identifiable, is of utmost importance. We will not disclose, give or sell your e-mail address to any third parties. We will never disclose to third parties any information contained in your registration data, personal data, or related data. The information entered by the Innkeeper as a part of their listing will be publicly advertised in our directory (the purpose of our directory); however, personal information will be kept private and e-mail addresses will be hidden from general surfers (to decrease spam and unwanted e-mail).
Information Collection and Use
Your privacy is important to us. PIANO is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. PIANO collects information from our users and Property Owners or their representative at several different points on our website.
In order to use this website, a Property Owner or their representative must first complete the registration form. During registration a Property Owner or their representative is required to give their contact information (such as name and email address). This information is used to contact the Property Owner or their representative about the services on our site for which they have expressed interest.
We request information from the Property Owner or their representative on our order form. Here a Property Owner or their representative must provide contact information (like name and property address) and financial information (like credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, this contact information is used to get in touch with the Property Owner or their representative.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
This web site contains links to other sites. Please be aware that PIANO is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
This website takes every precaution to protect our users’ and Property Owners’ or their representatives information. When users or Property Owners or their representatives submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users or Property Owners or their representatives to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email.
Site and Service Updates
We also send the Property Owners or their representative site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the Property Owners or their representatives to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a Property Owner’s or their representative’s personally identifiable information changes (such as their zip code or credit card number), or if a Property Owner or their representative no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
Notification of Changes
We reserve the right to assign, disclose or transfer any and all information that we collect from visitors to PIANO’s BBNOLA website to any third party in the event that we sell our business or transfer substantially all of our assets to such third party.